General Terms and Conditions of Gamanet

Software product: the software program C4¹, which is a computer program in the form of a copyrighted work, including support tools, storage media, licences, related documentation, Internet services, etc., i.e. the complete software package. Software product refers to both the Commercial version and the Test version.

Commercial version: the officially released version of the Products intended for commercial sale.

Test version: any unreleased version of the Products (version from the development phase) that is intended for testing before its release for commercial sale and that contains all of the functionalities of the Commercial version of the Products. The Test version licence has limited time validity.

Products: Gamanet's Software product and Plugins.

Plugin: a Software product module, a library allowing the extension of the functionalities and custom modifications of the Software product or the integration of External systems. The Plugin includes software, content, digital materials and other items available through the Plugin Store service. Plugin means Gamanet plugin and Third party plugin.

Plugin Store: a central place for publishing, managing and distributing Plugins to the users. The Plugin Store is part of the Product website.

Third party plugin: a Plugin developed by a Third party developer under the Contract.

Gamanet plugin: a Plugin developed by Gamanet, which can have a Test version or a Commercial version.

Plugin manufacturer: Gamanet or a Third party developer.

SDK: Software development kit is a support package of Gamanet containing a set of Plugin development tools. The SDK consists of documentation, a support library package for Plugin development and technical support for the Third party developer.

External system: any system connected to the Software product categorised as one of the following: device (security, regulation measurement...), information system (e.g. HR, payroll...), etc.

Contract: a document establishing a contractual relationship between the applicable Gamanet contracting entity or entities identified in accordance with Article I and the Customer, which may also be in electronic form.

Customer: a Contractual partner under C4PP and an Alliance member under the Gamanet Alliance.

Parties: the applicable Gamanet contracting entity or entities identified in accordance with Article I and the Customer.

C4PP: Gamanet's partnership program and a set of business and technical rules that define the basic terms and conditions of cooperation with Gamanet. Further information on the C4PP terms and conditions is available on the Product website.

Trained person: a natural person or an individual who registers on the Product website, successfully completes the relevant training specified by Gamanet and who cooperates with Gamanet under the C4PP.

Contractual partner: a legal entity cooperating with Gamanet on the basis of the relevant Contract and in accordance with the C4PP rules.

Business partner: a Gamanet's Contractual partner under the C4PP who is entitled to purchase Products from Gamanet under the relevant Contract.

Third party developer: a Gamanet's Contractual partner under the C4PP, which provides development and distribution of the Third party plugin through the Plugin Store pursuant to the applicable Contract with Gamanet.

Beta partner: a Gamanet's Contractual partner under the C4PP who is entitled to use the Test version under the applicable Contract with Gamanet.

End user: an entity that has been granted rights to use the Products or is a Service recipient.

End user data: information or data generated in connection with using the Products by the End user or the exchange of such data between the End user and Gamanet or the End user and a Customer.

Documentation: a set of Gamanet's instructions and rules in any form, describing the administration, use and installation of the Products.

Version upgrade: a single upgrade of the version of the Products that extends the functionalities of the version of the Products. It is a software package that uninstalls the old version of the Products and installs the new version of the Products.

Edition upgrade: a single upgrade of the Software product edition that extends the functionalities of the Software product edition within a single version of the Software product. It is the activation of the respective modules of the Software product using a licence key.

Upgrade: Version upgrade or Edition upgrade.

Update: a single update of a specific version of the Products. It is a software package (Service Pack) that fixes known bugs within the given version of the Products. An Update means any correction of an error, deficiency, enhancement, improvement, addition, alteration or modification to a particular version of the Products.

Subscription: a voluntary and optional method of obtaining new versions of the Software product on a regular basis at discounted licence prices compared to the standard Upgrade. Payment applies to all the released versions of the Software product in a given paid period.

Enhancement: means any implementation of a version of the Products, i.e. an Update or an Upgrade of the Products.

Release: release of an Enhancement of the Products by Gamanet to the market. It applies to both Updates and Upgrades.

Edition: a set of functional, executive and visual items (e.g. functionalities, specific features, mutations...) of the Software product intended for a specific Customer and activated using a licence key.

Product website: the web server located at www.c4portal.com, including the content that is present.

Intellectual property rights: all patent and copyright rights, trademark rights, trade secrets, databases, moral rights and all other intellectual property rights (registered or unregistered) worldwide.

Gamanet Alliance: Gamanet's program of cooperation with commercial companies that provide sales and marketing representation for Gamanet worldwide in their respective regions. This is an independent international grouping of Gamanet's sales and technical representatives at a local level.

Alliance member: a trading company that is a member of the Gamanet Alliance and a representative of Gamanet in a specific region. It acts as Gamanet's regional sales and technical representative and promotes Gamanet's policies and interests.

Gamanet offers a Gamanet Software product or Plugins for sale to Customers.

The Software product is being released in Commercial versions. Each Commercial version is identified by the name of the Software product, the year of its Release and, where applicable, the Service Pack (Update) number. Gamanet releases new versions of the Software product at regular intervals, usually annually. Each version includes editions whereby the scope of a particular edition is defined by the respective licence.

The Customer can use the Commercial version of the Software product with a time-limited licence to verify its functionalities before its commercial sale (hereinafter referred to as the "Demo version").

An installation where the Commercial version or Demo version is deployed is a commercial installation (hereinafter referred to as a "Commercial installation").

The Customer can request Gamanet in accordance with the C4PP rules for the provision of a Test version deployed in an installation for the purpose of testing its functionalities (hereinafter referred to as a "Test installation").

Support tools of the Software product implement special features of the Software product and have one specific use depending on the Customer's individual needs. Support tools are, for example, scripts, batches, small program utilities, SDKs, etc.

Gamanet offers services related to the Products (hereinafter referred to as the "Services") for sale to Customers. Gamanet provides a comprehensive package of Services only to trained Customers.

The Services offered by Gamanet to Customers are activities such as consultation, troubleshooting (service support), training and project support provided by Gamanet.

Gamanet provides Services through its professional and technical staff having the required qualification and appropriate skills.

The specification of individual Services provided by Gamanet is described in more detail on the Product website.

The Software product is only compatible with the Plugins that are exclusively distributed through the Plugin Store service.

The Plugin Store service ensures the distribution of only such Plugins that are digitally signed by Gamanet.

Gamanet's digital signature confirms that it possesses all the necessary information required to identify a Third-party developer and, if needed, facilitates communication between the Third-party developer and the Customer.

Through the Plugin Store service it is also possible to distribute beta versions of Plugins for the purpose of testing by the specific Customer for whom the Plugin is intended.

Plugins only access the data declared by the respective Plugin manufacturer. This data access must also be approved by the End user.

The Customer acknowledges and agrees that the Plugin Store service allows End users to rate and review individual Customers. An End user can rate and review a Customer who is or has been a supplier of a Software product or a Plugin. The Customer may be subject to ratings and reviews by End users with which the Customer may not agree.

The principles and rules of cooperation of natural and legal persons with Gamanet are defined in the C4PP, which is divided into a trade and a technical part. The condition for inclusion in either part of the C4PP is completing the relevant training through the Product website.

The technical part of the C4PP refers to the cooperation with the Trained persons, which can be, for example, an engineer, administrator, designer, etc.

A Trained person will receive support from Gamanet according to the category and scope of the training successfully completed.

The trade part of the C4PP applies to business cooperation with the Contractual partners, which are the Business partner, Third party developer and Beta partner.

Under C4PP, a legal entity becomes a Business partner after completing the relevant business trainings, registering on the Product website and signing the relevant Contract to obtain the relevant business certificate. The Contract defines the specific parameters of the purchase conditions and the framework under which individual orders are created.

The Business partner's business certificate represents the signed Contract and also declares that the Business partner is an active Business partner during the validity period of the business certificate. Only the Business partner is authorised to purchase Products from Gamanet.

Only the Business partner has the right to register a new project with Gamanet, for which they will receive technical and project support from Gamanet.

OEM business partner is a category of the Business partner that can be a manufacturer or a distributor of an External system. It is a special type of cooperation within the C4PP, which serves to support the sale of the Software product through the manufacturer or a distributor of the External system.

Third party developer under the C4PP can become a legal person after completing the relevant trainings, registering on the Product website and signing the relevant Contract.

Beta partner under the C4PP can become a Business partner or a Third party developer after completing the relevant trainings, registering on the Product website and signing the relevant Contract. A Beta partner is a tester of the Test version.

Gamanet shall provide the relevant Services to the Contractual partners in accordance with the C4PP rules. The Contractual partner shall register, place orders and make payments (online or by bank transfer) via the Product website.

The individual parts of the C4PP are described in more detail on the Product website.

The Gamanet Alliance principles and rules shall apply to the terms of mutual cooperation between Gamanet and an Alliance member. Gamanet Alliance represents specific international cooperation of Gamanet with individual Alliance members as regional representations of Gamanet at a local level.

Individual Alliance members provide business, technical representation for Gamanet in the region and promote Gamanet's policies and interests.

A company can become a member of the Alliance after completing the relevant trainings, registering on the Product website and signing the relevant Contract.

The Contracts are concluded in both written and electronic forms, both of which hold equal legal validity.

Gamanet notifies the Customer of any changes and amendments to the Contract at least 30 (in words "thirty") calendar days in advance. If the Customer does not comment on the changes within 30 (in words "thirty") calendar days of the notification, Gamanet shall be deemed to accept all changes and amendments in full. Otherwise, the Customer may cancel/terminate the concluded Contract. The changes and amendments to the Contract will not be retroactive and will take effect no earlier than 30 (in words "thirty") calendar days from the notification of the changes to the Customer (except for changes required by law, which will take effect immediately).

Gamanet sells the Products exclusively to other legal entities (business to business) that are authorised to sell the Products to End users (business to customer) or to another legal entity.

The Customer, as a reseller of the Products, must ensure that the installation of the Products to the End user is carried out by a Trained person who must follow the instructions defined by Gamanet in the relevant Documentation when installing and implementing the Products.

The Customer, as a seller of the Products to End users, is obliged to ensure that, before selling the Products to the End user, the End user is informed in detail about all the parameters and features of the Products, the conditions of their installation, the impact of their deployment at the End user as well as Gamanet's trade policy. The Customer must be able to provide Gamanet with written proof of compliance with this obligation (protocol of informing, training and instructing the End user).

Gamanet shall supply the Customer with the Products or Services in the quantities ordered by the Customer. Gamanet is under no obligation to accept the Customer's order. Gamanet shall acknowledge acceptance of the Customer's order in writing within 3 (in words "three") business days from its receipt. The Customer shall have the right to cancel the order before Gamanet confirms its acceptance.

Each order shall be assigned a number and shall include the country in which the Products or Services are to be installed, a description of the Products or Services, their quantity, price and delivery date, and in the case of electronic delivery, the order shall also include an email address for delivery. The order may also specify for which installation the Software product is intended. The order number must subsequently be included in all written and electronic documents and correspondence related to the order. The order shall be accompanied by a specification of the Products and Services ordered.

Each order is a separate, individual agreement and contractual obligation of the Parties.

Gamanet shall deliver the Products and Services ordered by the Customer by the date and at the location specified in the confirmed order. The Customer is obliged to take the actions necessary to enable Gamanet to deliver the ordered Products and Services.

Gamanet shall deliver the ordered Products and Services to the Customer by mail or electronically, as specified in the order.

Gamanet shall deliver the Products to the Customer by the due date, at the location or email address specified in the confirmed order.

Gamanet shall deliver the Services to the Customer at the location specified in the confirmed order and at the time agreed by the Parties, or at such time when this is possible considering the nature of the service.

Transportation costs for the delivery of the Products and Services shall be borne by the Customer, unless otherwise agreed by the Parties.

Gamanet shall notify the Customer in writing if it expects to fail to meet the required delivery date and will use reasonable efforts to meet it.

The Customer is obliged to accept the delivery of the Products and Services after they have been handed over. The date of receipt of the Products shall be deemed to be the date on which the Products are handed over to the Customer according to the data and records of the respective carrier. If the Products are delivered electronically, the date of receipt of the Products shall be deemed to be the date on which the Products are sent to the email specified in the confirmed order.

The date of receipt of the Service shall be the date indicated on the delivery note and the handover report, the acceptance of which is confirmed by the Customer's signature.

The Customer shall not be obliged to accept the delivery of Products or Services that are not within the required delivery date. If the Customer unreasonably refuses to accept the Products or Services, the Customer shall be obliged to pay Gamanet the damages objectively incurred by the Customer resulting from such action (transportation costs, etc.).

Gamanet will provide the Customer with the following documents:

The submission of documents shall primarily take place directly upon delivery, but if this is not possible, then it should be done electronically.

The Customer acknowledges that, if Gamanet arranges for the Products to be transported by its own carrier, Gamanet shall also be liable for the damages caused to the Products during transportation, including delays. Gamanet shall be relieved of liability for damage to the Products if the transportation of the Products is arranged by third parties and the liability is borne by the relevant carrier, including any delay in delivery which is the subject of the transportation.

The Customer is obliged to pay the price upon receipt of the delivered Products or Service within the specified time, unless otherwise agreed with Gamanet.

The price of the Products and Service is set by agreement between the Parties, according to Gamanet's current price list at the time of the Customer's order. The Customer is obliged to check the price with Gamanet in advance. The current price list is available to Customers on the Product website.

In the case of payment by invoice, the Customer is obliged to pay the invoice issued by Gamanet within the agreed due date from the date of invoice, unless otherwise stated in the invoice. The invoice must be issued in accordance with the relevant legislation; otherwise, Gamanet is obliged to correct the invoice. From the date of delivery of the corrected, amended or supplemented invoice to the Customer, the new invoice due date shall commence. The day of payment of the price shall be considered to be the day on which this financial amount is credited to Gamanet's bank account.

The price does not include any customs duties or other fees related to customs procedures. The applicable value added tax will be added to the price in accordance with the currently valid legal regulations.

Replacement of an already purchased Gamanet plugin is only possible in special cases and is always approved by Gamanet's sales department.

Replacement of an already purchased Third party plugin must be addressed directly with the manufacturer of the Third party plugin.

In the event of a Customer's delay in payment of Gamanet's invoice, Gamanet shall have the right to unilaterally refuse the further supply of the Products or Services.

In the event of a Customer's delay in the payment of the amount due, default interest shall be 12.5% per annum on the unpaid amount and Gamanet shall also have the right to demand from the Customer the payment of a contractual penalty equal to the Customer's debt.

Claims regarding the quantity and type of delivered Products must be made by the Customer immediately upon delivery of the Products. If the claim is accepted, Gamanet shall replace the missing or incorrect Products to the Customer with the next delivery of the Products, unless the Parties agree otherwise.

The Customer is entitled to address any claim regarding the functionality of the delivered Software product within the warranty period and in compliance with the terms of Article XVII.

The Customer is entitled to address any claim regarding the supplied Gamanet plugin within the warranty period and in compliance with the terms of Article XVIII.

The Customer is entitled to address any claim regarding the Services delivered within the warranty period and in compliance with the terms of Article XIX.

Verification is the process of testing the compatibility of the Plugin against the Software product carried out by Gamanet in the areas of cybersecurity, stability and code quality of the Plugin (hereinafter referred to as "Verification"). Verification declares the compatibility of the Plugin with the Software product.

A Plugin distributed through the Plugin Store service that has met the Verification conditions may be labelled as "verified" by Gamanet.

During the Verification process, Gamanet tests and verifies whether the Plugin is functional and safe against the Software product from a cybersecurity perspective (code quality check).

The Third party developer may request a Third party plugin Verification from Gamanet, even after it has been released on the Plugin Store. To perform the Verification, the Third party developer must provide Gamanet with the source code of the Third party plugin, the installation manual, the SDK of the External system and access to the External system (which may include remote access).

For the purpose of Verification, Gamanet will request the Third party developer to provide the source code of the Third party plugin for the purpose of building the Third party plugin in order to guarantee the quality of the code, the transparency of the Third party plugin and to prevent the potential security risks (backdoor on the Plugin). Should a critical error occur, Gamanet will be able to identify it more easily with the Third party plugin source code.

The Third party developer is obliged to provide Gamanet with the relevant documentation to the Third party plugin upon Gamanet's request.

The Third party developer shall be fully responsible for all the costs associated with the Third party plugin Verification process according to the current price list available on the Product website.

Gamanet reserves the right to stop labelling a Plugin as "verified" in the Plugin Store at any time, even if Gamanet determines that the Plugin Verification information is false.

Certification is the process of testing the compatibility of a Plugin against an External system, during which a representative of the Plugin manufacturer and a representative of the External system manufacturer test the range of functionalities supported by the Plugin that integrates the External system with the Software product (hereinafter referred to as "Certification").

A Plugin distributed through the Plugin Store service that has met the Certification requirements may be labelled as "certified" by Gamanet.

The Certification process results in the following documents:

Certification of the Plugin can also be done after the release of the Plugin on the Plugin Store.

Certification of the Third party plugin is the responsibility of the Third party developer.

Certification declares that the Plugin manufacturer cooperates with the manufacturer of the External system, which will provide technical support to the Plugin manufacturer and, in case of an error, it will be possible to consult with the manufacturer of the External system in order to find a solution for its elimination. The manufacturer of the External system thus undertakes to support the Plugin manufacturer in troubleshooting.

Certification defines the quality, the scope of integration of the External system into the Software product, the scope of supported functionalities of the External system, firmware and the models of devices verified by the manufacturer of the External system.

Gamanet can define the scope and parameters of the Certification according to the External system technology in order to unify the Plugin search and comparison tools on the Plugin Store.

Gamanet determines the form of the final certification document, including the content requirements of the Certification.

A Plugin is considered certified if it has passed the entire certification process and the following conditions are cumulatively met:

The Plugin Certification documentation shall define the conditions under which the testing process was carried out and describe the results in a manner that allows the replication of this process at any time.

Gamanet may approve the publication of the Plugin Certification on an ad hoc basis. Once Gamanet has assessed that all the parameters of the Certification as defined in clause 10 of this article are met, Gamanet will publish the Plugin and the Plugin Certification documents on the Plugin Store.

Gamanet reserves the right to stop labelling a Plugin as "certified" on the Plugin Store at any time, even if Gamanet determines that the Plugin's Certification information is false.

Gamanet distinguishes the discount levels in its business cooperation with Business partners, depending on the achieved turnover, the scope of the project, recurring orders or distribution channels. An overview of the available discounts is defined in the current Gamanet price list, which is available on the Product website.

Gamanet may provide the Customer with marketing support for the sale of the Products by placing the Customer's name on the Product website after the conclusion of the relevant Contract.

The Software product warranty is Gamanet's commitment to support the Customer in resolving the warranty defects of the Software product to ensure its functionality. The Software product warranty covers the functionality of the Software product to the extent defined in Gamanet's official Documentation.

The warranty only applies to Commercial installations of the Software product that have been performed by a Trained person. The type of training depends on the scope of the specific installation.

A warranty defect is a behaviour of the Software product that does not conform to the official Gamanet Documentation despite the fact that all the procedures in the Documentation have been followed or if the Software product does not work at all.

The warranty period is 12 (in words "twelve") calendar months. The warranty period shall commence from the date of purchase of the latest released version of the Software product (date of invoice).

From the date of the Version upgrade to the latest released version of the Software product, a new warranty period shall commence.

The extension of the Software product with additional licences does not affect the duration of the warranty.

Throughout the warranty period, Gamanet shall allow the End user to use the Software product Update for the purpose of fixing known bugs. The use of the Update does not affect the duration of the warranty period.

Gamanet only warrants the Gamanet plugin that meets the conditions of "verified" and "certified".

The warranty is Gamanet's commitment to support the Customer in resolving warranty defects of the Gamanet plugin. Service support is also provided in the form of Gamanet's consultation with the manufacturer of the External system.

Gamanet provides a warranty for the Gamanet plugin to the Customer within the scope of the External system configuration and the functionalities of the Gamanet plugin as declared in the Certification protocol.

A defect covered by the warranty shall be a behaviour of the Gamanet plugin that does not match the results of the tests of its individual functionalities as described in the relevant Documentation.

The terms of Software product warranty as specified in Article XVII shall apply to the Gamanet plugin warranty mutatis mutandis.

The Gamanet plugin is warranted for a period of 12 (in words "twelve") calendar months. The warranty period starts from the date of purchase of the specific version of the Gamanet plugin (date of invoice).

The warranty for Services is Gamanet's commitment to deliver the Services of reasonable quality with due professional care, in particular by using professional and well-trained personnel. The warranty for Services applies to the Services specified in the attachment to the order and in the delivery note where the Customer has to sign their receipt.

During the warranty period, the Customer is entitled to demand that a Service be delivered again, or that any Service shortcomings be rectified (hereinafter referred to as "Service resupply") with regard to any Service not provided in compliance with Clause 1 of this Article. Service resupply shall take place following a previous written notification of the Customer regarding its shortcomings at the cost of Gamanet as well as at the place and time agreed between the Parties.

The Services are warranted for a period of 2 (in words "two") weeks and the warranty period commences from the date of delivery of the Services as stated in the delivery note. A new warranty period shall commence from the date of redelivery of the Services.

Service support is one of the services provided by Gamanet and is intended for all Trained persons.

Gamanet provides certain types of training to individuals only upon fulfilling the basic requirements.

Gamanet will provide training on connecting a specific External system to the Software product to a person who has completed prior training by the manufacturer of this External system or their authorised representative.

Service support means assistance and support to the Customer in troubleshooting and resolving reported errors in the Software product and Gamanet plugins.

Service support is provided for each officially released version of the Software product and Gamanet plugin for a period of 24 (in words "twenty-four") calendar months, commencing on the date of Gamanet's Release of the Software product and Gamanet plugin.

Gamanet shall provide service support through the customer support department.

Any communication regarding service support must be made in writing or must be subsequently approved and confirmed in writing. It can be initiated by email or via the Product website.

The request for service support must be specific and contain information that allows the reported problem to be replicated. If necessary, the End user must provide assistance to the extent necessary to resolve the reported issue.

Gamanet is under no obligation to provide service support in the event of:

Gamanet shall provide service support for the Software product and the Gamanet plugin solely to the Customer, unless otherwise agreed by the Parties.

Gamanet will only provide service support to the End user if the installation was performed by a trained and certified Business partner under the C4PP rules who is unable to meet their obligations to the End user. During the period when the End user is looking for a new supplier of the Products, Gamanet is ready to provide the End user with support, consultation and assistance for the necessary time.

The specific types of service support as well as its rules and conditions are listed on the Product website.

Gamanet defines the quality standards for the Plugins, which are deemed to be fulfilled by meeting the Verification and Certification conditions as further described in Article XIV and XV (hereinafter referred to as the "Quality standards").

Gamanet also defines the commercial standards for the Plugins (e.g. principles and rules of service support, pricing and warranty policy...), which are described in more detail in these GTC (hereinafter referred to as the "Commercial standards". The Quality standards and Commercial standards are hereinafter referred to jointly as the "Gamanet standards").

The Third party developer will determine whether the Gamanet standards will apply to the Third party plugin.

The terms of the Quality standards may be accepted or rejected by the Third party developer for the relevant Third party plugin.

The Third party developer may either accept the terms of Commercial standards or define their own terms for the respective Third party plugin.

Gamanet standards only define the scope of the conditions and the specific parameters of the standards. If a Third party developer chooses to apply the Gamanet standards, compliance with each condition is the sole responsibility of the Third party developer.

Deployment of the Plugin on an End user installation that does not meet the terms of any of the Gamanet standards is subject to the End user's explicit consent to its deployment.

Service support for the Third party plugin is provided exclusively by the Third party developer, under the terms and conditions defined in the Plugin Store.

For requests related to any bugs or performance issues with the Third party plugin, the Third party developer should be contacted directly.

The Third party developer shall be solely responsible and Gamanet shall have no responsibility for providing service support or addressing support and maintenance of the Third party plugin and any complaints about the Third party plugin.

The Third party plugin is fully warranted by the Third party developer under the terms and conditions defined in the Plugin Store.

For requests related to any warranty defects of the Third party plugin, the Third party developer should be contacted directly.

The Third party developer shall be solely responsible and Gamanet has no responsibility for providing any warranty for the Third party plugin.

Gamanet is the sole and exclusive owner of rights and titles, including Intellectual property rights, relating to or arising from the development or sale of the Products. Gamanet is also solely and exclusively responsible for the exercise of such rights and titles, including Intellectual property rights, relating to or arising from the development or sale of the Products. The ownership of the Products shall pass onto the customer after payment of the full price.

The Customer has no right to cause any interference to the Products or to modify or translate them.

The purchase of the Products does not transfer the licence rights to the Customer as a vendor of the Products to the End user. Only the End user who accepts the terms and conditions of the licence agreement, which contains the installation of the Products and the mandatory activation, shall acquire the rights from the licence related to the Products.

Prior to purchasing Products (acquisition of a lifetime licence without expiration), the End user has the option to download a trial licence with limited time validity for free (Demo version) for the purpose of verifying the functionality of Products with the End user, subject to the following cumulative conditions:

The Customer may not request a refund for the purchased Products of a specific version, even if it did not take the opportunity to try them free of charge according to point 2 of this article of the GTC.

The Customer is obliged to maintain confidentiality with regard to any and all information it learns or obtains during contract/agreement negotiations or from any business communication with Gamanet as well as with regard to information it learns in connection with the performance of such contracts/agreements or documents leading to their signature, regardless of whether such contracts/agreements have been concluded or not (hereinafter referred to as "Confidential information").

Confidential information shall be all oral or written information provided in electronic, magnetic, digital or other form. The confidentiality obligation implies, in particular, the obligation to abstain from any acts by which Confidential information would be communicated or disclosed in any form to a Third party or would be used in a manner contrary to the original intended purpose of the Parties.

Should the Customer violate the confidentiality obligation, Gamanet may demand that the Customer abstains from such acts, a reasonable satisfaction which may also be provided in money, damage compensation or the handover of any unjustified enrichment.

In the event of a breach of the confidentiality obligation, Gamanet is entitled to claim from the Customer a contractual penalty in the amount corresponding to the scope of the breach for each individual breach, and the Customer shall be obliged to pay such contractual penalty. The payment of the contractual penalty shall not affect the right of Gamanet for the compensation of damages in full, including any lost profit, or the right of Gamanet to terminate the contract with the Customer with immediate effect.

The Customer undertakes to observe the confidentiality obligation without a time limitation even after the termination of the contracts or agreements concluded with the Customer.

To the maximum extent permitted by law, the Customer acknowledges and expressly agrees that Gamanet and its subsidiaries, affiliates and licensors shall not be liable to the Customer under any theory of liability for any direct, indirect, incidental, special, consequential or exemplary damages that the Customer may suffer, including any loss of data, whether or not Gamanet or its agents were advised or should have been or could have been aware that such losses might occur.

The Customer agrees that, in connection with the exercise of the rights under the Contract, Gamanet will transfer, process and store data that allows the Customer to be identified. Gamanet will not obtain any sensitive or personal data from computer systems in violation of applicable law during the aforementioned process.

The Customer agrees that Gamanet shall, by its own means, check whether it is using the Products in accordance with the Contract. The Parties also agree that, during the communication of the Software product with Gamanet's computer systems, or in communication with the Customer support department, data may be transmitted to ensure the functionality and eligibility of the use of the Products.

The Customer agrees that Gamanet and/or its Customer support department may collect and use technical information obtained in any manner as part of any service support provided for the Software product.

Gamanet declares that it will act with professional care when processing information containing personal data, and it will process personal data in accordance with specific regulations, in particular in accordance with Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "Regulation") and Act No. 18/2018 Coll. on the protection of personal data, as amended.

More detailed information about the processing of the Customer's personal data for the purpose of concluding the Contract are available at the following link: www.gamanet.com.

In order to further innovate and improve the Products and Services, Gamanet may collect certain statistics about the use of the Products and Services.

All contracts and agreements between Gamanet and the Customer shall be made in writing and can only be amended by written amendments.

The Parties agree that, in the event of a claim for damage compensation arising from the Contract, one Party may assign any claims against the other Party to third parties only with the prior written consent of the other Party; otherwise, such an act shall be null and void. If a Party breaches this clause of the GTC, it shall be obliged to pay to the other Party a contractual penalty in the amount of twice the value of the claim so assigned.

Gamanet shall not be liable for any damages caused by computer infiltrations, other hardware or software, or for any damages caused by the use, non-use or inability to use the Products. Gamanet shall not be liable for any damages (direct, indirect or consequential) arising out of or in connection with the use of the Products.

The legal relationships formed between the Parties shall be governed by the respective provisions of the Slovak Commercial Code and other generally binding legal regulations and the jurisdiction of the Slovak Republic. When determining the rights and obligations, commercial practice generally applied in the given industry shall be taken into account. Enforcement of rights shall be governed by business integrity principles.

The Parties have agreed that any disputes shall be resolved by mutual agreement. If it is not possible to reach such agreement, the Parties have agreed that the courts of the Slovak Republic shall have the exclusive jurisdiction to rule in such cases. In resolving such cases, the courts of the Slovak Republic proceed in accordance with the Slovak rule of procedure, whereby all the Parties have an equal position in enforcing their rights.

These GTC have been made in the English language. In case of any discrepancy between the English wording and any translation of the GTC, the English wording shall take precedence.

These GTC are the unilateral legal act of Gamanet. Gamanet reserves the right to unilaterally change the content of the GTC completely or in part and the Customer approves of that. Gamanet shall notify the Customer of any amendments to the content of the GTC at least 30 calendar days in advance. If the Customer does not comment within 30 (in words "thirty") calendar days of the notification, Gamanet shall assume that the Customer accepts all the amendments in full. Otherwise, the Customer may withdraw from the contractual relationship with Gamanet.

The current wording of the GTC is available on the Product website. The Customer has been duly informed of the contents of the GTC, as documented by the Customer's signature on the Contract or agreement that refers to these GTC.

The GTC have been prepared in accordance with the Commercial Code in force in the territory of the Slovak Republic in the wording of later regulations. These GTC become valid and effective on 01 January 2026. On this date, the previous version of the GTC shall cease to be valid.